Delivery and Installation
Risk and Title
Ownership of products will pass to you on delivery.
We will acknowledge receipt of your order(s) as soon as possible by e-mail. A binding Agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order(s).
Upon receipt of the goods please inspect both the packaging and/or goods before signing for the delivery. Attached to the product you will find a list of components that you should have received.
In the unlikely event of there being parts missing, damage to your products or indeed for any other discrepancy please contact us on 0333 003 0515 within 14 days of product receipt. In most cases customer services will resolve the problem by sending a new part.
Where the product has been partially assembled, we will assume that all parts were present and correct at the time of delivery and no refunds or replacements will normally be available. Any problems reported after 14 days can be resolved but may be charged at a cost of the product or part and delivery. Costs will be confirmed on request.
All our products will require assembly. Please follow the assembly instructions. There will be no refunds or replacements for incorrect installation or assembly.
As we assume that products that have been installed, assembled, painted or modified in any way were not defective at the time of delivery, no replacements or refunds will normally be available for such products.
Exercise particular care with roofing felt. If cut incorrectly you can purchase additional roofing felt from most good DIY retailers.
Most buildings are pre-treated with a factory base coat for protection during storage and transit. We recommend that you treat your new building as soon as possible after assembly, using a wood preservative treatment. Apply in accordance with the manufacturer's instructions.
If you experience any other problems whilst assembling your product please contact our customer services team on 0333 003 0515.
If once assembled or partially assembled you report that the product is faulty, we reserve the right to attend your premises to view the product to determine whether there is a defect for which we are responsible. There is a call out charge of £95 payable in advance for such a visit, which will be fully refunded if we find that there is a defect in the product for which we are responsible.