Cancellations, Returns and Refunds
You may cancel/amend your order with us and receive a full refund up to the day prior to delivery, at no charge. Cancellations must be confirmed in writing by letter or email. If your order is cancelled after the goods have been dispatched a charge will be made for carriage of the goods. You are advised to check the status of the order before requesting cancellation.
It is our normal policy to supply replacement parts or to repair defective products.
In the event that we agree to collect a defective product from your premises (which product cannot be assembled or partially assembled), an authorisation letter will be sent, which will include product labels. The labels must be completed and attached to the product. Failure to do so will result in an aborted attempt to collect the product. Where collection is aborted for reasons unconnected with us or our carrier, a collection charge of £15 for orders under £100 and £30 for orders over £100 must be paid before recollection is attempted.
On return of the product, if it has been modified in any way (painted/treated/assembled) then the refund will be refused.
In compliance with the above regulation you have a cooling off period where you may withdraw your order and therefore your Agreement with us. The cooling off period is any time up to 14 working days after the day we have delivered the product to you. You must cancel your order in writing either by letter or email.
If the Goods are returned for any other reasons than being defective then you will be obliged to pay for the collection charge for the cost of returning the Goods to us and this will be deducted from the amount paid. The collection charges are £15 for orders under £100 and £30 for orders over £100.
The product must be in its delivered form and must not have been tampered with in any way.
The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.
Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.