Payment & Returns
100% Secure Ordering
Our website is designed for easy navigation and offers clear instructions on how to place an order online. However, if you prefer to place an order by phone you may call our customer services team on 0333 003 0515, and we'll be happy to accept your order.
You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Delta/Connect, Switch or Solo either on-line or over the phone.
When you pay on line, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider Sagepay. The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.
We are able to offer a finance package, via V12 Retail Finance, for orders where the basket total is £500 or above. To find out more about applying for finance, please click here.
Cancellation before Delivery
If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.
Cancellation after Delivery
It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges (see below). We would also require your cancellation request in writing by post or email ([email protected]).
Charges for Cancellation?
In certain situations a charge may be levied for the collection of cancelled goods. Buy Fencing Direct neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.
See our Terms & Conditions page for more detailed legal information regarding the cancellation procedure.